# Pending Communication Error

**PENDING COMMUNICATION ERROR**

If Barnet has received a ‘Pending’ response rather than an Approved or Declined response from payment processor, this window will pop up on the POS screen. As it explains, the clerk should print a receipt from the pin pad itself to check to see if it is Approved or Declined.

* If Approved, they should press the “Manual” button which will bring up a payment choice to choose manually.
* If Declined, the clerk should press “Cancel” and retry payment.
* It is OK to press “Retry”. It will not double charge the customer and the payment may go through correctly. It is impossible to double charge the customer by pressing “Retry”.

![](/files/LujS46Iy8IYaWsh4nsJs)

![](/files/chdM7Rxaz7fFR5zGz3ay)


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