# Pending Communication Error

**PENDING COMMUNICATION ERROR**

If Barnet has received a ‘Pending’ response rather than an Approved or Declined response from payment processor, this window will pop up on the POS screen. As it explains, the clerk should print a receipt from the pin pad itself to check to see if it is Approved or Declined.

* If Approved, they should press the “Manual” button which will bring up a payment choice to choose manually.
* If Declined, the clerk should press “Cancel” and retry payment.
* It is OK to press “Retry”. It will not double charge the customer and the payment may go through correctly. It is impossible to double charge the customer by pressing “Retry”.

![](https://1547179311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FgxlSIIMuIqFC3w3MtCp7%2Fuploads%2Fi2l8R8oGkDougPm19Tnk%2F0.png?alt=media)

![](https://1547179311-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FgxlSIIMuIqFC3w3MtCp7%2Fuploads%2F3C4sDjyMyGR0j5NAWbQY%2F1.png?alt=media)