# Refunding in Barnet with KORT Payments

**REFUNDING IN BARNET WITH KORT PAYMENTS**

With KORT Payments you cannot process refunds to cards unless you recall the original receipt at the till. You will need a “Refund Receipt” button that Barnet support can set up for you if you don’t have one currently. This is different than the “Refund Item” button that all stores have. It will also help to have a “List of Receipts” button. This can be programmed to show receipts from up to 31 days.

When a customer comes in for a refund, scan the barcode on the original receipt, search the receipt # or find it and click on it in “List of Receipts”.

![](/files/NAWHayR15GC9yWL5k61o)

The original receipt will show on the screen, and you should press the “Refund Receipt” button which will change all items to negative as though they are refunding the entire order. If this is correct, proceed by pressing “DEBIT CREDIT” to initiate a full refund on the customer’s card.

![](/files/EEmu9LMQwoVer0ppyO66)

If the customer is only returning part of the receipt, VOID the items not being refunded or double click the SKUs to change the QTY being refunded before selecting “DEBIT CREDIT” to refund.

![](/files/iDBPBxfPlWbAYLe7MH2L)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.barnetpos.com/liquor-store-till/payments/refunding-in-barnet-with-kort-payments.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.